What are the charges for usage of these services?

The charges for these services are shown below:

#	Srvc. Chrg. Type	Walkin Customer Charges		Bank’s Srvc. Chrg. Amt (Inclusive of Charges by Service Provider)	Excise Duty (20% of Srvc. Chrg Amt)	Total Srvc Chrg.
1	Annual Fee	NIL
Query Services
2	Balance Enquiry	0.00		0.00	0.00	0.00	OK
3	Mini-statement	0.00		0.00	0.00	0.00	OK
Fund Transfer
4	Internal Transfer (BOB-To-BOB)	220.00		20.00	4.00	24.00	OK
Utilities Payment
6	Utilities Payment	NA		30.00	6.00	36.00	OK
7	Merchant Payment	NA		30.00	6.00	36.00	OK
8	Airtime Top-up	NA		20.00	4.00	24.00	OK
9	M-Pesa(B2C) (KES 22.00 for B2C)	NA		50.00	10.00	60.00	OK
Other Service Request
13	Regeneration of PIN at Branch	NA		20.00	2.00	22.00	OK
14	Mobile Number Change	NA		20.00	2.00	22.00	OK

Transaction Limits(in KSH) – BarodaMoney
	Service Type	No. Of Txn	Min Amount	Max Amount
				Per Txn	Daily
	Linked A/c	No Limit	10.00	50,000.00	200,000.00
	BOB A/c	No Limit	10.00	25,000.00	100,000.00
	Airtime Top-up	No Limit	10.00	5,000.00	5,000.00
	Utility Payment	No Limit	10.00	20,000.00	50,000.00
	Mobile Money	No Limit	10.00	70,000.00	140,000.00

Further, if you forget the password or your password is blocked (for wrong usage for more than 3 times), your password will be enabled, free of cost.

There are NO HIDDEN CHARGES for usage of these facilities.

(However, please note that the Bank reserves rights to start charging any of these services)

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Is it necessary to own a Mobile Phone or can we access BarodaMobi from any computer?

“BarodaMobi” is a mobile based application and can only be accessed from a mobile phone having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café.

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What do I do if I want to use Baroda paybill to collect money from my clients using Mpesa?

please note for corporate clients we encourage one to open a buy goods account with Safaricom then map this account to your Bank of Baroda account this will make reconciliations easier since you can download your buy goods account statement using the Safaricom Mpesa portal. You can also get alerts instantly using a mobile phone dedicated to your business. Later You can choose to send money from Safaricom to your Bank of Baroda account once a day or Instantly if preferred. For details on how to open a Buy Goods account send an email requesting the same to m-pesabusiness@safaricom.co.ke

LOGIN & PASSWORD:

In Order to become a mobile banking user for Baroda Mobi, the following points have to be considered

User should maintain account with BoB branch in the territory.
In case of joint account, then operating instructions should be ‘Either or Survivor’, ‘Any one or Survivor’.

In addition, following types of persons will not be eligible for Mobile Banking

Blind
Illiterate

Dormant accounts holder

Inoperative accounts holder
Minor
Holder in accounts where garnishee /attachment order is received.

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How should I log in?

You will receive your user id and password in via an SMS from the bank. You will be forced by the system to change the same, when you log in for the first time. All queries to be made to barodamobi.kenya@bankofbaroda.com . We request you refer the guidelines on password security outlined within the user guide.

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How can I apply for Baroda Mobi?

The application form for BarodaMobi is available on Bank’s website and as well as the branches. Please submit your application at the branch where your account is maintained.

The branch Relationship Manager (RLM) upon verifying the relevant details will arrange for User Id and Password for the Mobile banking facility to be sent directly to your registered mobile number. Acknowledgment from you will be required once you have received the application.

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What happens when I re-install the application?

You have to contact your branch to send you a recreate key.

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What should I have to use the services?

You just should have a mobile phone with Android Version 5.0 or higher, Access to the Internet.

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